Category Archives: Information

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Contentment

Thomas Edison, one of the biggest innovators of all times said, “Show me a thoroughly satisfied man and I will show you a failure.”

In this statement the following holds to be true that “discontent is the first necessity of progress.” If we therefore are satisfied with a situation, we would be happy not to change it, and so we would not stretch ourselves in forcing the agenda for change.

But people who always challenge rules are tiresome and those we would dismiss and wash our hands off, if we had the opportunity. When faced with “cannot be done” and “no” statements, some accept it and move on, whist others stubbornly would like to understand the “if nots and why nots” of these statements. They can be very hard to handle especially if you set and life by rules as most project managers do. Having somebody on your team like this, calls for a concerted effort and fact base confirmation of every strategy and decision made. The “because I said so” statements just fuel the challenge and the need to know. These resources require a lot of work, but the rewards can be big as alluded to by Edison as it forces us to think about things from a different angle.

A discontented heart however leads to unhappiness and a lack of fulfilment.  When you are forever discontented with every situation, you tend to have a deep-rooted unsatisfied attitude towards life in general. If affects everything you do, everybody you interact with and all you own. The glory of the rain escapes you in the moment as you mope about its wetness and think of ways to keep dry.

In some cases discontentment however are justified and leads to growth, but if it is allowed to nest and fester in your outlook on life, it can have devastating consequences, not only for you, but also to those around you.  It is necessary that we therefore choose and judge these discontented moments wisely and ensure that we still enjoy today in it small moments.

Written By: Lizette Venter

Image: Grant Cochrane / FreeDigitalPhotos.net

Giving Support In the Modern Age

SupportGood customer service is an essential element of a successful business.  It is important to know the features and benefits of your product or service and to be professional at all times.  Giving support is never easy, it needs you to be patient, attentive and always listen carefully to what your client is saying.  It requires you to act on your customer’s questions, comments, and concerns. Understanding the client’s expectations is the first step towards good customer service as they expect you to resolve the issues from their viewpoint. If you however know your client well, you will be able to assist and leave the client happy.

Good support service attracts new customers and keep current customers coming back for more. You need to constantly come up with new, easier and faster ways of solving your client’s problems and this can only be done through reading about your client industry and researching your product. Additional benefit can be reaped if you are able to measure your client’s knowledge about the application, plan on how to bridge the gaps and implement those plans.

Be customer focused, a team player and show empathy at all times and so  through your support service add value to the business.

Written By:  Daphne Phokoje

Image: digitalart / FreeDigitalPhotos.net

What is in the heart …

HeartJudit Estrin stated the following about Silicon Valley: ” What happened over the last couple of years is the Valley lost its association with being the place where you were in love with technology and innovation, and became the place where you are in love with getting rich.”  This statement so often represents how we feel about projects. At the starting out of a project the project gets the necessary focus from the executive team, the project manager is highly excited and the team is motivated.

However as time goes by we lose that initial excitement and it gets replaced with tracking of money spent, changing requirements of the user audience and detriment about the deadlines we missed. And so the big picture got lost in the detail of the day.

The challenge, to kindle and protect the initial passion and purpose of a project, remains. The first step towards conquering the challenge lies in the vision of a project. Richard N Bolles writes: “The clearer the vision of what you seek, the closer you are in finding it. Without properly understanding the purpose and vision of a project, and the constant communicating of that vision to the team and all involved, the easier it is, to lose sight of it half way through.

The second step is to personalise the vision. Why does this project matter, why are you involved and how does it help you to achieve your purpose in life. Sure thing we all want money so that we can live more comfortably and so we often choose careers that can give that to us. But at some time in our lives we realise that the small things actually became the big things.  We are bigger than the job we do and the salary we pocket every month, and by realising that we can achieve fulfilment in the everyday life.

Thirdly it is important to create intervals in the project life cycle where we stop, mentally get out of the project and re-evaluate. Some questions we need to ask ourselves are:

  • Are we still in alignment with the goals we set out to achieve?
  • Is the project still relevant, or has the environment or the needs of the users changed significantly?
  • Can we do this better?

These pit stops will help us to refocus on the game plan ahead and will allow us the opportunity to confirm the vision of the project both on a business and personal level. It would keep the passion that is within our hearts for the project also in our work.

Written By:  Lizette Venter