Tag Archives: customer satisfaction

Two for the price of one

Our first Starting Out Project Management Course will take place from 18 – 22 February and the Starting Out Project scheduling course using Microsoft Project runs from 26 – 27 February 2013.  Book and pay R7990.00 for the Starting out Project Management course and attend the Microsoft Project course totally free! Or Alternatively just attend the Starting Out Project Scheduling at a price of R3 500. (Prices Exclude Vat).

For a course description on the two courses on offer or any of our other courses click here.

This offer is only valid until the end of March, with limited seats available so complete the form below or email info@projecthub.co.za to sign up now!

Please select a valid form

*Click here applicable Terms and Conditions.

Annual WITS Training

The Project Hub was pleased to do another years training at WITS university last week.

The Project Hub presents Microsoft Project (MSP) in a Nutshell for the 4th year construction and economics management students and have proudly being doing so since 2007.

The course is conducted over  a day and designed to assist the students to plan assignments more effectively. It also gives them a good working knowledge of MSP once they enter the job market.   Some of the feedback we recieved was:

  • All was perfect I’m impressed.
  • The project management skills and tools that were taught in the lesson was very exciting
  • I have been exposed to this type of programme for the first time. It was valuable.
  • This course is very helpful, it will not only help me in my professional life (career) but also for planning in my personal life. Thank you

Giving Support In the Modern Age

SupportGood customer service is an essential element of a successful business.  It is important to know the features and benefits of your product or service and to be professional at all times.  Giving support is never easy, it needs you to be patient, attentive and always listen carefully to what your client is saying.  It requires you to act on your customer’s questions, comments, and concerns. Understanding the client’s expectations is the first step towards good customer service as they expect you to resolve the issues from their viewpoint. If you however know your client well, you will be able to assist and leave the client happy.

Good support service attracts new customers and keep current customers coming back for more. You need to constantly come up with new, easier and faster ways of solving your client’s problems and this can only be done through reading about your client industry and researching your product. Additional benefit can be reaped if you are able to measure your client’s knowledge about the application, plan on how to bridge the gaps and implement those plans.

Be customer focused, a team player and show empathy at all times and so  through your support service add value to the business.

Written By:  Daphne Phokoje

Image: digitalart / FreeDigitalPhotos.net