Good customer service is an essential element of a successful business. It is important to know the features and benefits of your product or service and to be professional at all times. Giving support is never easy, it needs you to be patient, attentive and always listen carefully to what your client is saying. It requires you to act on your customer’s questions, comments, and concerns. Understanding the client’s expectations is the first step towards good customer service as they expect you to resolve the issues from their viewpoint. If you however know your client well, you will be able to assist and leave the client happy.
Good support service attracts new customers and keep current customers coming back for more. You need to constantly come up with new, easier and faster ways of solving your client’s problems and this can only be done through reading about your client industry and researching your product. Additional benefit can be reaped if you are able to measure your client’s knowledge about the application, plan on how to bridge the gaps and implement those plans.
Be customer focused, a team player and show empathy at all times and so through your support service add value to the business.
Written By: Daphne Phokoje
Image: digitalart / FreeDigitalPhotos.net
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